Training & Development

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Soft Skills

Soft skills have more to do with who people are, rather than what they know. As such, soft skills encompass the character traits that decide how well one interacts with others, and are usually a definite part of one's personality. Whereas hard skills can be learned and perfected over time, soft skills are more difficult to acquire and change. The soft skills required for a doctor, for example, would be empathy, understanding, active listening and a good bedside manner. Alternatively, the hard skills necessary for a doctor would include a vast comprehension of illnesses, the ability to interpret test results and symptoms, and a thorough understanding of anatomy and physiology.

Soft Skills List – Self Management Skills

Self-Management Skills address how you perceive yourself and others, manage your personal habits and emotions and react to adverse situations. Only when you build inner excellence can you have a strong mental and emotional foundation to succeed in your career.


Growth mindset – Looking at any situation, especially difficult situations, as an opportunity for you to learn, grow, and change for the better. Focusing your attention on improving yourself instead of changing others or blaming anyone.

Self-awareness – Knowing and understanding what drives, angers, motivates, embarrasses, frustrates, and inspires you. Being able to observe yourself objectively in a difficult situation and understand how your perceptions of yourself, others, and the situation are driving your actions.

Emotion regulation – Being able to manage your emotions, especially negative ones, at work (e.g. anger, frustration, embarrassment) so you can think clearly and objectively, and act accordingly.

Self-confidence – Believing in yourself and your ability to accomplish anything. Knowing that all you need is within you now. “Those who believe in themselves have access to unlimited power” – wisdom from Kung Fu Panda

Stress management– Being able to stay healthy, calm, and balanced in any challenging situations. Knowing how to reduce your stress level will increase your productivity, prepare you for new challenges and supports your physical and emotional health, all of which you need for a fulfilling, successful career.

Resilience – Being able to bounce back after a disappointment or set back, big or small, and continue to move onward and upward.

Skills to forgive and forget– Being able to forgive yourself for making a mistake, forgive others that wronged you, and move on without “mental or emotional baggage.” Freeing your mind from the past so you can focus 100% of your mental energy on your near and long-term career goals.

Persistence and perseverance – Being able to maintain the same energy and dedication in your effort to learn, do, and achieve in your career despite difficulties, failures, and oppositions.

Patience – Being able to step back in a seemingly rushed or crisis situation, so you can think clearly and take action that fulfills your long term goals.

Perceptiveness – Giving attention to the unspoken cues and developing cognitive or emotional empathy of other people’s situation and perspective. Often times, we are too busy thinking about ourselves and what we are saying, we leave little room to watch and understand others’ action and intentions. If you misinterpret other’s intention or don’t try to put yourself in their shoes, you can easily encounter difficulties dealing with people and not even know why.

Soft skills for your career

1. Communication

Why you need it: Both written and verbal communication skills are of utmost importance in the workplace because they set the tone for how people perceive you. They also improve your chances of building relationships with co-workers. Communication skills boost your performance because they help you to extract clear expectations from your manager so that you can deliver excellent work.

Why employers look for it: Workers are more productive when they know how to communicate with their peers, says Robinson. If you can clearly express the who, what, when, where, why, and how of a project, you’ll be a hot ticket.

How to gain it: One way to hone your communication and presentation skills is to join Toastmasters, a national organization that offers public speaking workshops.

2. Teamwork

Why you need it: A company’s success is rarely dependent on one person doing something all by him/herself. Success is the result of many people working toward a common goal. When employees can synthesize their varied talents, everyone wins. (Bonus: Having friends at work can also boost your job satisfaction, a Gallup poll found.)

Why employers look for it: Employers look to team players to help build a friendly office culture, which helps retain employees and, in turn attracts top talent. Furthermore, being able to collaborate well with your co-workers strengthens the quality of your work.

How to gain it: To generate goodwill, lend a hand when you see a co-worker in need. (“Hey, I know you have a ton on your plate. How can I help?”) Another way to build rapport is to cover for a colleague while she’s on vacation, says business etiquette and career coach Karen Litzinger.

3. Adaptability

Why you need it: Things don’t always go as planned, and instead of digging in your heels, you need to be able to pivot and find alternate solutions. “Successful leaders are the ones who know how to be flexible when problems arise,” says Robinson.

Why employers look for it:“The speed of change in any given workplace is so rapid,” says Joel Garfinkle, executive coach and author of Getting Ahead: Three Steps to Take Your Career to the Next Level. Consequently, employers need workers who can adapt to industry shifts and keep the company current.

How to gain it: Push yourself to be an early adopter of change. “For example, adapting to technology without mourning what used to be true yesterday is crucial for people to be seen as someone who is capable of meeting new challenges,” says Garfinkle. Inquire about training sessions and offer to teach your co-workers what you learn.

4. Problem solving

Why you need it: When something goes wrong, you can either complain or take action. Tip: It’s the latter that will get you noticed. Knowing how to think on your feet can make you indispensable to an employer.

Why employers look for it: Nothing is a given. Companies rely on problem solvers—a.k.a. their top performers—to navigate unexpected challenges.

How to gain it: “Always approach your boss with a solution, not a problem,” says Robinson. So when an issue crops up, sit down and think through how you’re going to address it before bringing it to your boss’ attention.

5. Critical observation

Why you need it: Data doesn’t mean much if you don’t know how to interpret it. Is there a pattern emerging? What else should you be looking for? Being a critical observer can help make you a better worker all around.

Why employers look for it: Companies need critical thinkers—people who bring a fresh perspective and offer intuitive solutions and ideas to help the company get a leg up on the competition or improve internal processes.

How to gain it: To be a critical observer, you need to be able to analyze information and put it to use. One tactic is to try to identify patterns of behavior at work. For example, does your boss actually read the weekly sales reports? What was her reaction to bad news in the staff meeting? What’s the best time of day to approach your manager with a question? By observing how people respond to the constant flow of information you can better understand the critical aspects of improving business operations.

6. Conflict resolution

Why you need it: “Any time you put more than one person into an organization, there is going to be conflict,” says Robinson. “It’s human nature.” Therefore, being able to resolve issues with co-workers will help you maintain relationships with peers and work more effectively.

Why employers look for it: Being able to constructively work through disagreements with people is a sure indicator of maturity—as well as leadership potential. Someone like this helps to promote a healthy, collaborative workplace.

How to gain it: The best way to resolve disagreements between co-workers is to address issues directly but delicately. So, when stepping in as a mediator, let both parties air their grievances in a judgment-free environment and then work together to find a solution.

7. Leadership

Why you need it: Having confidence and a clear vision can help influence your co-workers and get them on board with your ideas now and in the future. Displaying such leadership skills helps you gain visibility within an organization, which can lead to more opportunities for promotions or salary bumps.

Why employers look for it: Bosses and managers are always looking for employees with leadership potential because those workers will one day be taking over the reins and building on the company’s legacy.

How to gain it: Being a leader isn’t merely about getting people to do what you want. Leadership means inspiring and helping others reach their full potential. One way to do that is to become the internship supervisor, which gives you the opportunity to manage people, learn how to motivate a team, and take on more responsibility.

We use individual brainstorming when we need to solve a simple problem, generate a list of ideas, or focus on a broad issue. We perform group brainstorming for solving complex problems. We often get the best results by combining individual and group brainstorming, and by managing the process according to the rules. By doing this, we get our people to focus on the issue without interruption, we maximize the number of ideas that we can generate, and we get that great feeling of team bonding that comes with a well-run brainstorming session!

We Plan to increases the efficiency of our organization. It reduces the risks involved in todyas modern business activities. It utilizes with maximum efficiency the available time and resources. We use the concept of planning for identifying what we want to do by using the four questions which are where are we today in terms of our business or strategy planning? Where are we going? Where do we want to go? How are we going to get there.

We as an organization believe in work hard and play hard.

Our success is your success, we believe in sharing.

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